How can we help?

On the web or in the app: enter your pickup, your destination and whether you want the car now or later. A fixed price for every class appears before you decide. Once you confirm, a verified driver accepts and you see their name, photo, rating, vehicle and plate, with live tracking from that moment. Book a ride →

Yes. Choose Schedule instead of Ride now and pick the date and time. The price is fixed when you book, a driver is assigned before the pickup, and you can cancel free of charge up to 60 minutes before the scheduled time.

Scheduled rides are free to cancel up to 60 minutes before the pickup time. On-demand rides are free to cancel until your driver is on the way; after that, a cancellation fee that compensates the driver for the journey so far is shown to you before you confirm the cancellation — there is never a surprise charge.

Your receipt is emailed the moment the trip ends and stays in your trip history in the app. It shows the fixed price, the class, the route and the tax detail your expense system needs. Rides on a business profile are filed to your company account automatically.

Open the trip in your history and tap Lost item. You're connected to the driver through a masked number; if there's no answer, support takes over and arranges the return. If the driver has to make a separate journey to bring it back, any return fee is shown before you confirm. You can also write to support@ridex.example.

No — tipping is never required or expected on Rocky Drive. The fixed price is the full price, and drivers are paid fairly from it. If you'd still like to add a tip after a ride, you can do so from the receipt, and all of it goes to the driver.

Yes. Choose Wheelchair-accessible vehicle under accessibility options when you book, in any live city. Availability depends on the fleet where you are, so we show the confirmed pickup time before you commit rather than guessing. Service animals are welcome in every class at no extra charge, and a driver who refuses one is removed from the platform.

Child seats can be requested on Rocky Drive XL when you book and are confirmed before a driver is assigned. Other classes don't carry seats, so bring your own — local law in both Canada and Germany requires an appropriate restraint for young children, and the driver will wait while you fit it. About Rocky Drive XL →

Enter your flight number when you book. Your driver tracks the flight and adjusts the pickup to the actual landing time, waits up to 60 minutes for free and meets you at the designated pickup zone — or inside Arrivals with a name sign on Premium bookings. The price is fixed when you book, whether or not your flight is late. We serve 7 airports in Canada and 6 in Germany. Airport transfers →

Nothing you need to do. We watch the flight and move the pickup to the real landing time; from then you have 60 minutes of free waiting for baggage and customs. The fixed price doesn't change, and there is no surge pricing at any hour.

Each airport page describes the meeting point — in most cases the designated ride-share pickup zone at Arrivals, with the exact bay shown in the app once your driver arrives. Premium bookings include a driver waiting inside Arrivals with a name sign. See every airport →

In Canada: Visa, Mastercard, American Express, Apple Pay, Google Pay, Interac Debit. In Germany: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, SEPA-Lastschrift. Add a payment method once and every ride is charged automatically when it ends — nothing changes hands in the car.

Yes. The price you see before you confirm is the price you pay, in your local currency — CA$ in Canada, € in Germany. There is no meter and no surge, and traffic, weather and demand don't change it. It's charged to your payment method when the trip ends, and your receipt follows immediately.

Prices are shown and charged in the currency of the country you ride in: Canadian dollars in Canada and euros in Germany. If your card is issued in another currency, your bank converts the charge at its own rate.

Yes. Rocky Drive Business gives companies operating in Canada, Germany or both one account for employee rides, guest rides and airport transfers, with central billing, spending rules that enforce themselves and monthly reporting. Rocky Drive Business →

Employees ride on a business profile and pay nothing themselves. The company receives one monthly invoice per country — in CAD for Canadian rides and EUR for German rides — itemised by rider, date and cost centre, with spend rules applied before a ride is booked rather than after. Write to business@ridex.example to set up an account.

Apply on the Drive page for Canada or Germany. You'll need the passenger-transport licence your city or country requires, a clean record check and a vehicle that meets Rocky Drive standards — or you can drive for one of our licensed fleet partners. You see the fare before you accept a ride and are paid weekly. Drive with Rocky Drive →

Valid provincial driver's licence with the experience your province requires (a Class 4 licence in British Columbia); Municipal or provincial vehicle-for-hire driver licence for your city; Criminal record and driving-abstract checks; Vehicle inspection and model-year limits set by your city; Commercial ride-hailing insurance (arranged with our partner insurers). Requirements are set by each city and province, so the Drive page lists the specifics for Toronto, Vancouver, Montréal, Calgary, Ottawa and Edmonton. Requirements for Canada →

Fahrerlaubnis zur Fahrgastbeförderung (P-Schein); Driving for a licensed Mietwagen operator — or your own Mietwagen concession; Führungszeugnis (certificate of conduct) and driving-record check; Vehicle that meets Rocky Drive standards and holds passenger-transport insurance; Comfortable working in German; English is a plus for airport and business rides. Rocky Drive operates in Germany under the Personenbeförderungsgesetz (PBefG). Rides are fulfilled by licensed rental-car (Mietwagen) operators, every driver holds a passenger-transport licence (Fahrerlaubnis zur Fahrgastbeförderung, the 'P-Schein'), and each trip is insured for passenger transport. Requirements for Germany →

Every driver passes identity, driving-licence, driving-record and criminal background checks before a first trip, holds the local passenger-transport licence — a vehicle-for-hire licence in Canada, the P-Schein in Germany — and is re-checked on a schedule. Drivers keep a minimum 4.8 rating to stay on the platform. How we keep rides safe →

Every ride has an emergency button on the trip screen. One tap reaches 911 in Canada or 112 in Germany and sends your live location, the plate and the trip details with the call. Our safety team follows up after every use.

Only the people a trip needs. Your phone number is masked in both directions, addresses are hidden from the driver's history after the ride, and trip details are shared only with people you share them with or with authorities where the law requires it. Data is held under PIPEDA for riders in Canada and the GDPR for riders in Germany, and we never sell it. Privacy policy →

Open the trip in your history and choose Report a problem, or email support@ridex.example. Anything you mark as a safety concern goes to a dedicated safety team, which reviews the trip data, pauses the driver's account while it does, and tells you the outcome. Safety & trust →

Rocky Drive currently operates in Canada and Germany only. In Canada we serve Toronto, Vancouver, Montréal, Calgary, Ottawa and Edmonton; in Germany, Berlin, Munich, Frankfurt, Hamburg, Cologne and Düsseldorf. Other markets are being planned — register interest for your city on the locations page and we'll tell you when it opens. See all locations →

Yes. Rocky Drive is live in 6 Canadian cities — Toronto, Vancouver, Montréal, Calgary, Ottawa and Edmonton — with airport transfers at YYZ, YTZ, YVR, YUL, YYC, YOW, YEG, prices in Canadian dollars and drivers and support who work in English and Français. Rocky Drive in Canada →

Yes. Rocky Drive is live in 6 German cities — Berlin, Munich, Frankfurt, Hamburg, Cologne and Düsseldorf — with fixed-price airport transfers at BER, MUC, FRA, HAM, CGN, DUS. Rides are fulfilled by licensed Mietwagen partners under the PBefG and priced in euros. Rocky Drive in Germany →

12 cities today, all available now. Canada: Toronto, Vancouver, Montréal, Calgary, Ottawa and Edmonton. Germany: Berlin, Munich, Frankfurt, Hamburg, Cologne and Düsseldorf. Coverage extends across each metropolitan area, not only the centre — every city page lists its neighbourhoods, airports, hours and local licensing. Browse city pages →

Not yet. Bookings are only accepted for pickups inside a live city's service area, because that is where our drivers are licensed and insured. Type any other city into the checker on the locations page and you'll get the honest answer, plus the option to be notified when Rocky Drive launches there. Check your city →