The terms behind every ride.

These terms apply to the Rocky Drive website, app and every booking made through them. Rocky Drive is operated by Rocky Drive Mobility Inc. and currently operates in Canada and Germany only; only the cities listed on our locations page are served.

In Germany, rides are fulfilled by licensed rental-car (Mietwagen) partners under the Personenbeförderungsgesetz (PBefG). When you book, Rocky Drive arranges the transport contract between you and the licensed partner that carries out the ride; every driver holds a passenger-transport licence (P-Schein).

In Canada, rides are provided by licensed drivers operating under the vehicle-for-hire rules of the municipality and province where the ride starts. Rocky Drive is the booking platform through which the ride is arranged and paid.

• You must be at least 18 to open an account and to book a ride.
• Keep your details accurate and your sign-in secure. You are responsible for bookings made from your account, including guest rides booked on a Rocky Drive Business account you administer.
• One person, one account. We may suspend an account used for fraud, abuse or repeated no-shows, and we will tell you why.

The price shown before you confirm is the price you pay, in Canadian dollars in Canada and in euros in Germany. It includes applicable taxes (GST/HST/PST in Canada, VAT in Germany), tolls and airport fees for the route you booked.

If you change the destination, add a stop or ask for a detour during the ride, the new fixed price is shown to you and applies only once you accept it. Traffic, weather and demand never change the price of a confirmed booking.

• Scheduled pickups can be cancelled free of charge up to 60 minutes before the pickup time. Later cancellations may incur a fee, which is shown to you before you confirm the cancellation.
• On-demand rides can be cancelled free within a short window after booking. Once a driver is on the way, a cancellation fee may apply to compensate the driver for the distance already driven.
• If you cannot be reached and do not appear within the free waiting time, the ride is treated as a no-show and the fare, or the fee shown in the app, may be charged.
• If we or the driver cancel, you pay nothing and we will help you rebook.

• At airports, your driver tracks your flight and waits up to 60 minutes after the actual landing time at no charge.
• In the city, 5 minutes of waiting at the pickup are free.
• Beyond the free period, waiting is charged per minute at the rate shown in the app before you book, and appears as a separate line on your receipt.

Payment is taken automatically from the payment method on your account when the ride ends, and your receipt is emailed immediately. Accepted methods differ by market and are listed on the country pages; business accounts are invoiced according to their agreement.

If a payment fails, we will ask you to settle it before your next booking. Questions about a charge should reach us within 30 days of the ride so we can review the trip record while it is complete.

• Seatbelts are worn, the passenger count never exceeds the seats available, and children travel in the seat local law requires — request one when you book.
• No smoking, no open alcohol and nothing illegal or dangerous in the vehicle.
• Drivers may decline or end a ride if they believe safety is at risk, and we back that decision. Harassment or discrimination in either direction ends the relationship with Rocky Drive.
• Damage or soiling that requires professional cleaning may be charged at cost, with photographic evidence provided to you.
• Service animals are always welcome. Other pets travel by prior arrangement.

Every ride is covered by the passenger-transport insurance the driver or licensed partner is required to hold in your market. Nothing in these terms limits liability for death, personal injury, gross negligence or wilful misconduct, and nothing limits the statutory rights you have as a consumer.

Beyond that, Rocky Drive is not liable for losses caused by events outside our reasonable control, by your late arrival at the pickup point, or by information you entered incorrectly when booking. Our liability for a booking is otherwise limited to the price of that booking, to the extent the law allows.

• If you live in Canada, these terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it, without limiting the consumer-protection rights of the province you live in. Disputes are heard by the courts of Ontario unless your province's law gives you the right to sue where you live.
• If you live in Germany, these terms are governed by German law, without limiting the mandatory consumer-protection rules of the European Union. As a consumer you may bring a claim in the courts of your place of residence.
• We would rather fix a problem than litigate it — write to us first and we will answer within a few working days.

We may update these terms to reflect changes in the law, in our service or in how rides are fulfilled in a market. We give at least 30 days' notice of material changes by email or in the app. Bookings already confirmed stay on the terms that applied when you confirmed them.

Riders and drivers: support@ridex.example, 24/7. Business accounts: business@ridex.example. Postal addresses for both countries are on our Impressum page.